UX Researcher

Job Description

Posted on: 
Nov 23, 2021

About dutchie

Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company’s 10 most innovative companies in North America and LinkedIn’s Top 50 Startups.

Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About the Role

We are looking for an experienced mixed-methods UX researcher who is hungry to make an impact in the rapidly changing environment of cannabis. In this role you’ll have the opportunity to impact millions of users by helping to create a one-of-a-kind online shopping experience.

Leveraging mixed-methodology and collaborative research practices, you will work closely with product management, UX design, and other key stakeholders across the organization to evaluate consumers' motivations and unmet needs to improve acquisition and retention.

From your research, you'll identify and communicate opportunities to the team to continuously improve the user experience on our platform. You will help influence business decisions by encouraging creative thinking that enables movement or shifts our direction, preventing us from making uninformed decisions or wasting resources, and improving the experience for our in-house and external partners.

What You’ll Do…

  • Partner within their segment and larger product team to diagnose and prioritize highest-level research questions that will provide the biggest impact for the company.
  • Think creatively to either hunt for existing data or operationalize a lean industry-tailored study.
  • Work independently to schedule and collect data either remotely or in-person.
  • Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, server logs and online experiments (A/B testing).
  • Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
  • Evangelize your findings across multiple levels of our organization to promote greater understanding of our users and remove roadblocks.

What You Bring…

  • BA and 5 - 7 years of proven success conducting UX research, in a consumer-facing product development environment
  • Or Master's degree in related field and 3 - 5 years' relevant experience,
  • Or PhD in related field and 1 - 3 years relevant experience.
  • Experience planning and executing complex research projects in a product group and working across multiple projects simultaneously
  • Plan and moderate qualitative research such as usability lab studies, remote interviews, and contextual inquiries
  • Plan and execute survey research or other quantitative methods
  • Ability to analyze data using multiple methods, including applied inferential statistics (means testing, ANOVA, etc.), segmentation and cluster analysis (preferred but not required), qualitative data analysis such as thematic coding
  • Experience translating research findings into strategic narratives and prepare high-impact reports and presentations

You’ll Get…

  • Competitive Salary
  • Equity
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance

At dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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