Tier 3, Product Support Engineer

Job Description

Posted on: 
Jan 3, 2022

About dutchie

Founded in 2017, dutchie is an all-in-one technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis space brings to the world through health and wellness benefits, social justice, and by empowering local communities through tax revenue. Powering thousands of dispensaries across 35+ markets throughout the United States and Canada, dutchie is the leading technology company in the cannabis space and was named to Fast Company’s 10 most innovative companies in North America and LinkedIn’s Top 50 Startups.

Dutchie has raised $253M in funding to date, backed by Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

*About the Role *

We are hiring Tier 3, Product Support Engineer to join a highly technical support team. You'll be responsible for ensuring that any and all issues that arise during your interactions with customers are swiftly resolved, while creating engaging conversations that inspire an affinity with our brand. We're here to help our customers every day so the ability to work a flexible schedule is important.

What You’ll Do...

  • Become a product expert in the LeafLogix platform.
  • Troubleshoot issues with the platform, state traceability systems, 3rd party integrators and various other external parties.
  • Provide basic and targeted training as needed for customers and Tier 1 Support Specialists.
  • Assist your teammates in solving new or unique problems and documenting these solutions for future accessibility.
  • Identify tools for new and existing products that will assist the teams in providing efficient support.
  • Assist in providing feedback to Product and Engineering with issues, trends, platform workflow optimizations, etc.

What You Bring...

  • 2+ years in a technical support role.
  • Experience with APIs, JSON, SQL, TCP/IP.
  • Passion for solving technical issues.
  • Very strong written and verbal communication skills as well as strong organizational skills.
  • Commitment to providing an exceptional customer experience with patience and adaptability.
  • Cannabis industry experience a plus.

You’ll Get…

  • Competitive Salary
  • Equity
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance

At dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.


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