Team Leader

Easthampton, MA
$18 / hr

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Job Description

Job Title: Team Lead

Reports To: Regional Retail Manager

Meet Pleasantrees

Founded in 2018 and rooted in Michigan, Pleasantrees is committed to cultivating the highest quality cannabis, building trust in our communities and lasting relationships with our guests. Midwestern through and through, we are committed to delivering warm, thoughtful and exceptional service at every turn. We respect the power of the plant and the people who use it. We work hard so our friends can enjoy more of life’s pleasures.

Job Description

The Team Lead helps the manager on duty set the tone for the day and is an on the floor leader helping wherever needed. Reporting to the General Manager, the Team Lead is responsible for assisting with any issues during or after a transaction. He/she will also be responsible for supporting the General Manager in day-to-day operations, while maintaining a high standard of service on the sales floor. You will work closely with both the General Manager and the sales staff in driving sales, facilitating and maintaining great guest relationships and delivering impactful feedback in the moment.


  • Assists the sales team with day-to-day operations helping in any area needed.
  • Demonstrate and lead an outstanding guest experience and establish a sales-focused culture.
  • Accountability for the team and the customer experience in the dispensary
  • Responsible for all shop opening and closing procedures.
  • Must be comfortable in all aspects of the dispensary from check in to Inventory with a focus on sales.
  • Demonstrate sales leadership by playing an active role on the selling floor and leading by example.
  • Embraces diversity and inclusiveness through our people, guests and brand.
  • Adhere to and uphold loss prevention systems to reduce opportunities for loss and endangerment.
  • Ensure maintenance of cycle counts and inventory accuracy on all daily audits.
  • Enforce company policies and staff accountability while adhering to disciplinary procedures.
  • Provides immediate “in the moment” feedback or training to all employees, through active floor presence and engagement.
  • Daily compliance with shop policies, including but not limited to state/local regulations, compliance, security protocols, access protocols, inventory tracking, dress code, receipt check, and work schedules
  • Assists any on the job training for new employees at the direction of the General Manager.
  • Contributes to the safety and sanitation of the store.

Experience and Requirements

  • 2+ years of experience in a fast-paced retail environment.
  • Minimum of 21 years of age.
  • Highschool diploma or its equivalent.
  • Must pass criminal background check and drug screening (excludes THC).
  • Must be compliant with all legal or company regulations for working in the Cannabis industry.
  • Ability to stand for long periods and lift 25 lbs.
  • Basic to advanced computer skills required.
  • Microsoft Suite and Retail POS knowledge required.

Pleasantrees provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $18.00 per hour


  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance


  • Day shift
  • Evening shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Easthampton, MA 01027: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What experience do you have (if any) within the cannabis industry?


  • High school or equivalent (Preferred)


  • Customer service: 2 years (Required)

Work Location: One location