Dutchie

Solutions Engineer

Job Description

Posted on: 
September 16, 2022

**About Dutchie

**Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

**About This Job

**The Solutions Engineer is a Dutchie expert on all fronts: knows the ins and outs of all Dutchie software features across all modules, understands and can explain Dutchie implementation, understands all integrations with other systems, and helps guide product development by serving as the voice of the customer on behalf of the Sales team. The Solutions Engineers focus on identifying and understanding the processes and challenges of our prospects and customers, and find solutions leveraging our platform where appropriate. The ultimate goal is to enhance customer satisfaction and increase sales.

**What You'll Do...

**

  • Assist regional and inside sales teams in presenting the POS, eComm, Cultivation, Manufacturing, Distribution and Payments products and platform to prospects
  • Be an expert in every product offering with complete knowledge of the technologies and the application
  • Learn to identify the prospect’s business challenges and whether to position the value of the dutchie platform and/or the partner ecosystem as a solution
  • Learn to clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
  • Work closely with Sales Enablement to facilitate regional training via Solutions Workshops
  • Attend trade shows and other events as a dutchie brand ambassador

**What You Bring...

**

  • POS knowledge required or equivalent understanding of cannabis retail operations
  • Minimum two years SaaS technology Sales/Implementation or related industry experience required
  • Experience working with and interpreting API data
  • Detail oriented and possesses strong problem solving and troubleshooting skills
  • Ability to manage multiple customer engagements simultaneously working in a fast paced environment
  • Excellent communication and customer service skills
  • Bachelor’s degree or equivalent experience

**You’ll Get…

**

  • Competitive Salary
  • Equity
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Responsibilities

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