Tilray

Service Desk Technician

Job Description

Posted on: 
August 1, 2022

Service Desk Technician - Atlanta, GA

About SweetWater Brewing Co.

SweetWater brewery has been makin’ tasty brews in the heart of the south since 1997. What started as a pipe dream of two college buddies has turned into a dream job full of great adventures and lip-smackin’ beers. What would you expect from a couple of boys with more of a hankering for beers than for books. At SweetWater we like to say we’re not here for a long time, we’re here for a good time. It’s not just something that we say though, it’s how we live.

SweetWater Brewing Company is seeking a personable, reliable, and driven lover of the good life, who embraces our 420-lifestyle. If you are a self-starter who knows how to work and play hard, and you have an unwavering passion for independent, craft beer; grab your kayak and hop in the river with us!

You will have the time of your life sharing our delicious SweetWater brews with like-minded, adventurous types. Hard chargers with an entrepreneurial spirit who approach business, music, and all aspects of life with the same vigor are welcome. Those who can go deep but are unable to answer the bell every morning need not apply.

Job Summary:

We are seeking a Service Desk Technician to provide efficient and expert IT support to our employee user base. An excellent Service Desk Technician must be able to work in a fast-paced, team-oriented environment and apply their comprehensive technical knowledge to deliver frontline IT support services both remotely and in-person. They must be committed to a high level of quality in ticket handling and effectively utilize the ticketing system in performing IT Incident and Request Management activities daily. The goal of this position is to utilize all available resources to provide Tilray employees a valuable, superior, and effective IT support experience in every interaction.

Key Accountabilities:

  • Provide superior frontline technical support for onsite and remote users
  • Pursue technical issues to resolution or escalation
  • Provide IT Onboarding orientation to new employees
  • Advise users on IT products and/or services
  • Manage on-site IT inventory
  • Fulfill onsite IT workspace requests
  • Daily utilization of IT ticketing system for incident and request management
  • Observe and report on trending IT issues and potential areas of service improvement
  • Participate in knowledge management and creation of knowledge base articles
  • Work and collaborate with a team

Required Qualifications:

  • College Diploma/University Degree in related field
  • 2-3 years of experience in an Information Technology support
  • MacOS, iOS, Windows, printers, and mobile device support experience
  • Experience in supporting large-scale IT environments
  • Experience in supporting conference room solutions
  • Organizational, verbal, and written communication skills a must
  • Attention to detail and ability to multi-task is an asset
  • Previous experience in an ITIL environment

We Offer:

  • Health, dental, and vision coverage for eligible employees
  • 401(k) plan with matching
  • Paid time off
  • Monthly beer allotment
  • Discounts on SweetWater merchandise and food at our new Taproom

About Tilray Brands Inc.

Tilray Brands is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.

Tilray Brands welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). High Park does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.

When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly.

If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of High Park, please send an email inquiry to \infosec@tilray.com

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