Vibe By California

Security Guard

Job Description

Posted on: 
August 8, 2022

Overview

Vibe By California is a trusted vertically integrated cannabis enterprise that proudly serves hundreds of thousands of clients annually through its retail dispensaries; cannabis greenhouse cultivation; premium indoor cultivation; commercial cannabis distribution; brand sales & marketing; e-Commerce platform; home delivery; and Hype Cannabis Co. marijuana products.

Our ideal Safety Specialist candidate will have a critical role in our cannabis campus safety operations and play an integral role in our elevated customer experience. The Safety Specialist is responsible for welcoming and connecting with each customer, as the first point of contact between the customer and our brand the Safety Specialist will ensure to establishing trust, build brand value and ensure an exceptional customer experience. The Safety Specialist monitors the facility, grounds, and surrounding neighborhood to ensure that customers and employees may safely receive services. The Safety Specialist will be customer service focused and will observe customers and staff to ensure compliance and, when necessary, intervenes to peacefully de-escalate conflicts and will report to the Store Manager.

Key Responsibilities

  • Greets all guests in a friendly, professional, and hospitable manner; educates customers about Vibe By California's product of the day, brand values, and policies.
  • Provides a safe and secure internal and external environment, implementing safety policies to ensure the safety of employees, customers, and company assets at all times
  • Monitors Vibe By California property and immediate surrounding areas, (e.g., parking lot, property line, and internal access points, etc.)
  • Performs and documents scheduled and random inspection patrols of physical premises
  • Observes, cautions, instructs, corrects, investigates, and reports persons or incidents involving unusual suspicious or unwanted activity such as vandalism, property damage, or rule infractions
  • Identifies potential security and safety risks, or undesirable conditions and reports such activities according to Vibe By California reporting protocols
  • Responds to all emergencies including, but not limited to, medical emergencies, undesirable conduct, violations of company policies or civil law; assists until proper authorities arrive
  • Conducts crowd control at the front door and in the dispensary area, forming lines and updating customers to help manage their service expectations during busy periods
  • Determines admission or denial to any visitor or customer, questioning and removing persons as necessary; coordinates actions with Safety Manager, and/or Manager-on-Duty as needed
  • Communicates with Store Manager, other Managers and Shift Supervisors, and dispensary staff to handle safety concerns
  • Interfaces with local law enforcement and security agencies as situations require
  • Documents any irregularity, incident, or emergency actions concerning safety and security, completing all required paperwork
  • Follows health, safety, and sanitation guidelines
  • Complies with Vibe By California dress code requirements
  • Must be flexible and able to be scheduled as needed, including mornings, nights, weekends, and holidays
  • Assists in maintaining facilities throughout the day, including cleaning of bathrooms

Other tasks as assigned by the Store Manager

Required Knowledge, Skills, and Abilities

  • Exceptional Communication Skills
  • Ability to provide exceptional customer service
  • Ability to calmly handle emergencies
  • Strong communication skills, both verbal and written
  • Strong data entry skills; ability to type quickly and accurately
  • Attentive to details
  • Ability to listen and focus
  • Ability to diffuse tense situations and settle disputes with minimum conflict
  • Experience writing reports
  • Experience working in a team-oriented environment
  • Ability to effectively cope with change
  • Ability to respond calmly and confidently in a high-stress environment

Physical Demands

  • Regularly required to use hands to finger, handle, or feel
  • Required to walk, sit, talk, and hear
  • Ability to sit and or stand for periods up to four hours or more at a time
  • Occasionally required to stand, climb, balance, stoop, kneel, crouch, or crawl
  • Occasionally required to lift and/or move objects up to 40 pounds
  • Expected to possess the specific vision abilities required by this job, which include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • No cannabis allergies

Working at Vibe By California

Vibe By California is a values-driven company. We search for staff members who can commit to the values of leadership, compassion, integrity, service, and community. Vibe By California is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, the presence of mental, physical, or sensory disability, sexual orientation, or any other basis prohibited by federal, state, or local law. We also provide reasonable accommodations to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job functions, as required by federal, state, or local law.

Job Type: Part-time

Pay: $17.50 - $21.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Security: 1 year (Preferred)

License/Certification:

  • Guard Card (Required)

Work Location: One location

Responsibilities

Job Requirements

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