Retail Team Member

Job Description

Posted on: 
May 3, 2022

Job Description

PURPOSE OF THE JOB

As a Cannabis Consultant at the PEMBINA LOCATION, you will welcome customers with exceptional customer care mindset and assist each client by providing them with guidance on product and pricing information. You will be a Delta 9 Cannabis ambassador and will represent the very best that we have to offer. The stores will be open 7 days a week, scheduling may include working on the weekend Saturdays and Sundays, as well as evenings and holidays. General knowledge of cannabis and various ingestion methods is preferred.

PRIMARY RESPONSIBILITIES

· First point of contact for all customers and patients entering the store, ensure a welcoming environment and point each customer to the appropriate area

· Establish rapport with customers, get to know them and understand their interests and needs

· Processing payments for all transactions of goods and product, issue receipts, refunds (when applicable), credits and change (POS System)

· Establish and identify prices for all products and services using appropriate guidelines

· Adhere to strict distribution processes and maintain a safe and professional work environment

· Verify customer identification, while maintaining confidentiality

· Continue to enhance knowledge of cannabis, various ingestion methods, and all associated emerging cannabis technology for our customers

· Unpack, sort, count and label all store merchandise

· Maintain cleanliness of the store

· Assist the Manager / Assistant Manager with any other related tasks

· Other duties as assigned

KNOWLEDGE AND SKILLS REQUIRED

· Minimum 2- 3 years experience in a retail or customer care role

· High school degree or GED

· Excellent problem-solving skills

· Excellent phone manner

· High school diploma or GED

· Bilingual -French speaking would be an asset

· Two to three years of related experience and/or training or equivalent combination of education and experience, in the customer service industry

· Must be friendly, out-going, trustworthy, dependable and hardworking

· Must be able to provide exemplary customer service and knowledge of products and the industry, represent Delta 9 Cannabis with pride

· Must be able to pass a full background and Criminal Check

· Must be 19 years or older

Delta 9 values the diversity of the individuals we hire and serve. All applicants, including those who require disability accommodation, will receive consideration for employment regardless of race, religion, colour, gender, gender identity or expression, sex, national origin, disability, age, or veteran status. Delta 9 actively works to identify and eliminate discriminatory barriers in the workplace.

We thank all those who apply, please be aware that we will only be contacting the successful candidates.

Job Types: Part-time, Permanent

Salary: From $15.00 per hour

Benefits:

  • Employee assistance program
  • On-site parking
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Application question(s):

  • What interests you about working for our company?

Education:

  • Secondary School (preferred)

Experience:

  • customer service: 1 year (preferred)
  • Cannabis: 1 year (preferred)

Application deadline: 2022-05-16

Responsibilities

Job Requirements

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