Columbia Care

Retail Associate

Job Description

Posted on: 
May 11, 2022

Reports to: Retail Operations Manager and Retail Operations Supervisor

Position Overview: Under general supervision, Retail Associates provide guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient’s specific illness and medical condition.

Major Areas of Responsibility include:

  • Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in ADILAS for future reference.
  • Confirms patient purchase limits prior to admission into the consultation area and informs the appropriate pharmacist of such limits.
  • Provide Exceptional Customer Care by promoting and maintaining positive customer relations.
  • Respond to calls or emails from customers requesting product, training, and general information.
  • Management of patient records through the use of an MMJ database.
  • Maintenance and update of databases as needed.
  • Fulfillment of customer orders.
  • Responsible for the sales and promotion of all Patriot Care products.
  • Build and maintain a high level of integrity and trust for specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

  • Must be at least 21 years of age.
  • Two years of direct customer service experience required.
  • Retail experience a strong plus.
  • Experience with Point-of-Sales systems.
  • Understanding of and experience with Windows Operating System and Microsoft Outlook.

Travel %: 0

FLSA status: Non-exempt

Additional Abilities Required:

  • While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.
  • Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

About Columbia Care:

  • Columbia Care is one of the largest and most experienced cultivators, manufacturers and providers of medical and adult use cannabis products and related services with licenses in 18 US jurisdictions and the EU. Columbia Care currently operates 122 facilities including 92 dispensaries and 30 cultivation and manufacturing facilities. Columbia Care is one of the original providers of medical cannabis in the United States, and continues to deliver industry-leading products and services. The company launched Cannabist, its new retail brand, creating a national dispensary network that leverages proprietary technology platforms. Through its dispensary network, the company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Classix, Plant Sugar, Press, Amber and Platinum Label CBD. Columbia Care is known for setting the standard for compassion, professionalism, quality, care, and innovation in the rapidly expanding cannabis industry. For more information on Columbia Care, please visit www.col-care.com.

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