Cresco Labs

Quality Assurance Manager

Job Description

Posted on: 
Jun 24, 2022

COMPANY OVERVIEW

Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside\*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking Quality Assurance (QA) Manager to join our manufacturing facility in Joliet, IL. As a QA Manager, you will be responsible for overseeing quality-related activities at the facility associated with incoming inspections for ingredients and packaging, in-process sampling and inspections, sampling and inspection of finished products, customer complaints, product investigations, and Corrective and Preventive Action (CAPA) plans. Product families include cannabis flower, cannabis oil, cannabis concentrates, manufactured infused products (lotion, capsules, vape pens/cartridges), and edible products (chocolate, gummies, cookies). This position will be responsible for ensuring products are being produced in a manner that meets all specifications and brand consistency, as well as support site specific Key Performance Indicators (KPIs). You will also lead efforts to identify potential quality risks and work with Operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry.

CORE JOB DUTIES

  • Responsible for management of site Quality staff.
  • Performs incoming inspection on both ingredients and packaging.
  • Performs in-process and finished product sampling and inspection.
  • Performs equipment and product line clearances before production runs.
  • Manages and writes customer complaints and product investigations, helping to assess risk, identify root cause, CAPA plans, and implementing solutions with business partners.
  • Assist with QMS document writing and revisions, including routing and/or approval of change request packages.
  • Inspects packaged orders to ensure correct content and quantities, as deemed necessary.
  • Inspects retain samples and customer return samples, as deemed necessary.
  • Reviews in-process batch documentation, logbooks, test results, and good documentation practices.
  • Discusses issues and concerns directly with line personnel and operations management so any corrections and improvements can be made in a timely manner.
  • Performs reviews and audits as assigned.
  • Support adherence to product specification standards and the KPIs associated with them.
  • Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk.
  • Consolidates technical information from operations and manufacturing personnel and prepares written investigation and CAPA reports which may be provided to state regulators. Discuss quality-related issues with state regulators, as needed.
  • Monitors compliance to established Good Manufacturing Practice (GMP) and GFSI (Global Food Safety Initiative) guidance such as BRC, SQF, and FSSC 22000
  • Facilitates creation of and/or updates to product safety plans or product process parameters.
  • Provides recommendations for product discontinuation, quarantine, destruction, rework, withdrawal/recall to Operations and Quality management.
  • Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.
  • Other duties as assigned.
  • 5-10% travel to other facilities and states to help with new market launches, training, etc.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

  • Bachelors Degree, 5+ years' experience in a quality role
  • Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis. Highly desirable: FDA, HACCP, GFSI (Global Food Safety Initiative) such as BRC, SQF, and FSSC 22000
  • Prior experience in Quality Assurance or Quality Control function.
  • Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA
  • Prior experience in regulatory agency audits and correspondence.
  • Ability to follow written procedures and monitor others for adherence to written procedures
  • Ability to create or update written procedures with site operations personnel
  • Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies
  • Detail-oriented
  • Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions
  • Manage personnel, including performance management, setting vision, priorities, etc.

COVID-19 REQUIRMENTS

Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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