Cresco Labs

Product Quality Manager - Flower & Extracts

Job Description

Posted on: 
May 14, 2022

2.1 __Quick Apply Full-time3 hours ago

Full Job Description


Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.


At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is seeking a Product Quality Manager – Flower and Extracts. This position will be based out of HQ, and reports directly to the Director of Product Quality. The Product Quality Manager – Flower and Extracts will manage the product categories of Cannabis Flower (including Pre-rolls) and Extracts (LLRs, Live Extracts, Solvent less Extracts, Vapes, RSO). In this role the candidate will develop (along with PD) and maintain product quality standards/specifications. The PQA Manager will be responsible for quality assurance by design - from raw material selection through extraction/processing to finished product. The PQA manager will also be responsible for training Site QA and other site personnel on product quality standards, specifications, and associated controls to ensure flawless implementation. This position will assist in new equipment validation and product quality complaint investigations.

The ideal candidate must demonstrate leadership skills, be a strong communicator, have a breadth of quality and processing (flower)/manufacturing (cannabis extracts) experience, and ability to work within a highly regulated and fast pace industry.


Leads the development of brand specific product quality standards for the following product categories: Flower, Pre-rolls, LLRs, Live Extracts, Solvent less Extracts, Vapes, Dry Extracts, RSO.

Act as product quality expert throughout the product innovation process and product commercialization including monitoring, investigations and technical CAPA in relations to quality and safety complaints of new products

Leads the quality aspect of new products' line extensions to Cresco sites

Ensures facilities launching new products are fully equipped with all quality documentation and quality personnel are properly trained to guarantee a successful integration

Performs new product trial assessments from a quality perspective and an active approver of all new products prior to launch

Leads the trainings of site quality personnel and operations in relations to new products and launches

Assesses all new equipment and manufacturing processes for products safety and quality risks to ensure equipment is suitable for the intended process and products

Applies strategic and critical thinking when leading technical quality transfers and support for new products' launches

Critical Team player in the "Go/No Go" Product Launch decision

Serves as an escalation point for product quality issues that span across multiple sites, products, etc.

Leads the development and maintenance of Product Quality Specifications for all product categories – partners with PD managers to develop technical product parameters and ensure adherence to specified limits


Bachelor's Degree (in Food Science, Biology, Chemistry) or Associate's Degree preferred, plus 3+ years of experience or 5+ years' experience in a quality or/and cannabis manufacturing/processing role

Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis.

Prior experience with manufacturing quality, stability programs, product development, sampling and testing, packaging and labeling, batch record reviews, product inspections, batch/lot release, material quarantine, product withdrawals/recalls.

Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies

Detail-oriented and focused

Ability to work autonomously, lead and prioritize tasks to meet challenges and timelines in a fast pace growing environment

Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions

Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.

Ability to travel - 25-30% to facilities and states as the need arises


Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).


Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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