Payments Specialist, Banking


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Job Description

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About This Job

The Dutchie team is focused on building payment products for the cannabis industry; making it easier to send and receive money, powering purchases using in-store debit or Dutchie Pay that are reliant on Financial Institutions. We are looking for a relationship-centric individual with payment and FI experience to oversee the day-to-day banking needs for our dispensaries and payment products to address compliance concerns, assist in identifying new banking services and key a pulse of the cannabis banking industry.  The right person is comfortable being customer facing, passionate about growing and leveraging a strong ecosystem to enable growth, understands the relationship between payment products and banks, and is invested in finding solutions to drive the cannabis industry forward.

What You'll Do...

  • Assist customers through DutchiePay and Cashless ATM application / onboarding / activation process
  • Manage and coordinate new account applications from inbound prospective clients
  • Liaise with sales team to assist in the sign-up process
  • Timely onboarding calls to activate payment solution and ensure functionality
  • Conduct account reviews to improve processing volume
  • Coordinate with internal and external stakeholders for underwriting
  • Provide ongoing support after activation and escalate cases, as needed
  • Pinpoint areas for operational process improvements 
  • Analyze and maintain data elements that contribute to the Payments initiative

What You Bring...

  • 5+ years of operations and partner management experience, preferably in a fast moving technology or financial services company
  • Extensive understanding of the banking and payments industry and its current evolution from traditional banking products to alternative products.
  • Experience with developing and evolving processes to ensure scalability with a high volume product
  • Strong relationship building skills with leaders and technical teams & the ability to develop consensus and drive stakeholders to a decision
  • Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements
  • Experience with Salesforce
  • Strong communication and written skills
  • Experience influencing outcomes with internal & external stakeholders
  • Strong ability to build & leverage cross functional relationships
  • Attention to detail, strong organizational skills, sense of urgency, accountability
  • Project management experience a plus



You’ll Get…

  • Competitive Salary
  • Equity 
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance


At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.