Cresco Labs

Order Fulfillment Supervisor

Job Description

Posted on: 
May 14, 2022


Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.


At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is seeking an Order Fulfillment Supervisor to join our Brookville, PA facility. The Order Fulfillment Supervisor will be responsible for the efficient and accurate fulfillment of sales orders in anticipation of their delivery. The Order Fulfillment Supervisor coordinates the selection of packaged finished goods from inventory storage for sales order preparation and transfer to logistics team for delivery, under the direction of the Order Fulfillment Manager.

Shift Schedule: 4:00pm- 12:30am, Monday- Friday


  • Training and onboarding leads and agents
  • Ensuring leads and agents are performing daily tasks correctly and efficiently
  • Administering coaching and discipline, as needed, partnering with Human Resources where appropriate.
  • Monitoring WI's/SOP's
  • Implementing and testing new WI's/SOP's to increase productivity
  • Taking daily attendance
  • Attending weekly meetings with O.F. Manager to discuss delivery rejections, roots causes, countermeasures, and other relevant matters
  • Conducting weekly meetings for Leads and Agents
  • Recordkeeping of Delivery Rejection log, and Daily Performance log
  • Problem-solving inventory discrepancies
  • Keeping track of Order Fulfillment inventory
  • Approving Timecards
  • Approving / disapproving time off for Leads and Agents
  • Interviewing potential candidates

Fulfilling Orders

  • Sending shortage emails to Sales, as needed
  • Manifesting sales orders of finished goods for delivery, as needed
  • Creating of compliance labels using POS system, as needed
  • Applying compliance labels to all products, as needed
  • Toting and sealing all finished orders for delivery, as needed

Delivery schedule

  • Collaborating with the Logistics Supervisor regarding delivery scheduling
  • Placing customer orders on schedule based on logistics, on-hand inventory, and customer requests


  • Educational background or 1-3 years of experience in Inventory Management, Accounting, Business Administration, Order Fulfillment, or similar
  • 2-4 years experience managing or leading large teams in a manufacturing environment
  • Strong attention to detail and ability to adhere to strict policies and procedure
  • Well organized and ability to keep deadlines
  • Works well with all peers
  • Effective communication skills
  • Effective time-management skills and ability to multi-task
  • Ability to work in a fast-paced, changing, and challenging environment
  • Basic Excel, Word, and general compute knowledge


  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


Job Requirements

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