Operations Associate

Job Description

Posted on: 
May 25, 2022

About LeafLink 

LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually. 

Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started! 

The Role 
LeafLink Logistics is seeking an ambitious Operations Associate. The Operations Associate is a key member of the operations team supporting data management, system processes, problem resolution, and team training initiatives. This individual will thrive in a fast-paced environment where attention to detail and accuracy is paramount. This self-starting individual will help document, develop, improve and deploy internal processes to help our growing and collaborative team. 

Support daily operations to ensure a best-in-class delivery and fulfillment experience for all parties involved. 
Develop deep working knowledge of end-to-end internal systems, tools, and platforms to help support daily operations and reporting initiatives, and to ultimately serve as a trainer for operations processes. 
Generate ad-hoc training materials to support operations data-entry activities. 
Support daily, weekly and monthly operations reporting initiatives. Collaborate with respective cross functional teams to expose, highlight, and closeout reporting gaps. 
Track, analyze and report key operational data for the department. Monitor KPIs. 
Generate and publish reports and presentations to guide strategy and collaboration with internal and external partners 

Who You Are 
Ability to thrive in a fast-paced, high growth, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges. You will need to be flexible, learn from mistakes, and adapt quickly. 
Analytical & curious 
Process oriented with the ability to succinctly & effectively create documentation for processes 
Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt as needed with a strong service mindset. You are comfortable finding resolution through ambiguity. 
You work well independently as well as with other members of the team, both in person and remotely. You take pride in enabling the best work of others on the team. 
You think ahead to anticipate the needs of your teammates; You proactively provide and solicit all the necessary facts, making it easy for others to make decisions 
Determined to get the job done. 

- 2-4 years experience working in a professional and team environment. 
- Comfortable working in Excel and Google Sheets 
- Strong critical thinking skills 
- Ability to work proficiently within Google Suite 
- Ability to communicate effectively both in written form and live/on your feet 

- Flexible PTO to give our employees a little extra R&R when they need it 
- Competitive compensation and 401k 
- Comprehensive health coverage (medical, dental, vision) 
- Commuter Benefits through a Flexible Spending Account 
- A robust stock option plan to give our employees a direct stake in LeafLink's success 

LeafLink's employee-centric culture has earned us a coveted spot on BuiltInNYC's Best Places to Work for in 2021 list. Learn more about LeafLink's history and the path to our First Billion in Wholesale Cannabis Orders here


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