Manager - Billing and Payments

Job Description

Posted on: 
Nov 30, 2021

Manager, Billing & Payments

Overview:

Customer Experience is at the forefront of everything we do here at Weedmaps. We strive to understand and proactively anticipate the needs of our customers and clients while building loyalty to our platform and community.

As a Manager, Billing and Payments at Weedmaps, you have a passion for supporting a high-performing team; delivering the best in class customer service, and building rapport. With a customer-centric mindset, you will supervise your team to go above and beyond to build trust while providing support on all billing and payment needs. In this role, you will be responsible for coaching your team on quality, productivity, and success in processing payments on their due date; executing payment arrangements as needed. You will also monitor the queues and reports to ensure we are meeting service levels and KPIs, making adjustments to schedules as needed. You will surprise and delight by taking ownership of any escalated issues, ensuring they are resolved in a timely manner; reporting and sharing trends so that we can proactively resolve and communicate issues with appropriate departments.

The impact you'll make:

  • Act as the primary day-to-day contact on account level issues while escalating major decisions and issues to the Director
  • Directly manage Revenue Integrity and Retention Team that includes Associates, Specialists to achieve monthly targets/goals.
  • Develop and coach direct reports to achieve goals and metrics
  • Audit and close-won sales opportunities
  • Ensure team is logging all contacts with effective notes
  • Manage the activation/deactivation of accounts
  • Execute payment arrangements with aging accounts over 60 days with the assigned Specialist
  • Suggest and assist as a stakeholder with respect to new tools
  • Monitor and manage aging accounts
  • Monitor and manage license audits
  • Keep leadership informed about the status of core operational processes and KPIs.
  • Consistently and effectively monitor and evolve Billing and Collections processes

What you've accomplished:

  • 2+ years of experience as a Lead or Supervisor for A/R Collections or Billing and Payments team
  • 5+ years customer service experience
  • 5+ years of experience in A/R
  • 1+ year experience using Salesforce, preferred
  • 1+ year experience Quality Monitoring and coaching
  • Exceptional communication skills, both written and verbal
  • Experience using SaaS products
  • BA Degree or equivalent experience
  • Experience working with cross-functional teams
  • Strong planning, analytical and organizational skills

Our Benefits:

  • 100% paid employee monthly Medical, Dental and Vision premiums AND 80% paid dependent monthly premiums
    • HMO (California residents only) and PPO option offered through United Healthcare
  • Company-paid $50,000 in Basic Life/AD&D (Accidental Death and Dismemberment) coverage
  • 401(k) Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions
  • 3 weeks PTO (accrued) and 5 sick days (immediate)
  • Supplemental, voluntary benefits
    • Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
    • Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
    • Flexible Spending Accounts (Medical, Dependent, Transit and Parking)
    • Voluntary Life Insurance
    • Critical Illness
    • Accident Insurance
    • Short- and long-term disability
    • Pet Insurance
  • Paid parental leave
  • During current work-from-home:
    • Reimbursements for home office setup and monthly WiFi

Bonus Points:

  • Experience managing a remote team
  • Bilingual written/verbal

Our Culture:

  • 11 company-paid holidays
  • Catered lunch and snacks provided when working in the office
    • Snack boxes sent straight to your door when you work-from-home
  • Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
  • Monthly virtual happy hours
  • Quarterly all-hands meetings

Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

About Weedmaps:

Founded in 2008, WM Technology is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business’ tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant. Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

LI-REMOTE #WMFromAnywhere

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