Curaleaf

Lead Store Associate

Job Description

Posted on: 
Jun 26, 2022

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 130 dispensaries, 25 cultivation sites, and over 30 processing sites, and employs over 5,000 team members. Curaleaf International is the leading vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence

Our corporate social responsibility is Rooted In Good Diversity, Equity, Inclusion + Social Equity + Sustainability Social Responsibility | Curaleaf | Cannabis with Confidence We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us, and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

We educate. We advocate. We give.

The Lead Dispensary Associate is responsible for ensuring each member receives outstanding service by providing a positive and friendly environment. Assist patients with their personal needs, maintain solid product knowledge, facilitate new membership and member renewal processes, and always provide the highest level of customer service. Develop and oversee Curaleaf's programs and assures all new team members are properly trained in all aspects of their positions.

Essential Duties and Responsibilities:

  • Provide exceptional customer service in accordance with established standards
  • Develop and maintain rapport with our members, vendors, service providers and staff
  • Ensure members' concerns and/or questions are solved and answered promptly and efficiently andcommunicate member requests and/or problems to Director when needed
  • Recommend, select, and help locate the proper medicine for members depending on their individual needs
  • Communicate the effects of different types of cannabis to members clearly and effectively
  • Ring up sales on Point-of-Sale System and process cash and ATM transactions
  • Ensure strict controls to protect organization assets at the direction of management
  • Set up and break down display cases daily. Assist in display maintenance and housekeeping
  • Assist in processing and replenishing merchandise and monitoring floor stock andparticipate in inventory counts
  • Facilitate the new membership and member renewal processes
  • Perform data entry and manage the member database
  • Answer phone calls and forward to the appropriate staff member
  • Frequently maintain dispensary's cleanliness, i.e., dusting, glass cleaning, vacuuming, sweeping and sanitization
  • Maintain a positive work environment conducive to trust and respect
  • Maintain strictest confidentiality in compliance with HIPAA guidelines
  • Perform other related work as required

Additional Duties and Responsibilities:

  • Assist Assistant Dispensary Manager-Administration with store initiatives
  • Continually evaluate and improve training materials and program based on new employee feedback and performance
  • Work with Assistant Dispensary Manager-Administration to assure new associates receive comprehensive, reliable, consistent dispensary training
  • Assure each new employee is equipped with the knowledge and skills necessary to succeed in his/her role
  • Assure each employee has state-required training documentation and sign offs are documented appropriately and compliantly
  • Act as keyholder when serving as Manager on Duty, performing opening and closing duties as detailed in Standard Operating Procedures
  • Update all online and in-store menus, both digital and print, upon change of sales floor inventory

Education and/or Work Experience Requirements:

  • High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
  • Retail, cash handling and Point of Sales (POS) experience required
  • Working knowledge of Microsoft Office
  • Experience in medical cannabis industry highly desirable, but not required
  • Must be 21 years old
  • Subject to background check per state cannabis regulations
  • Excellent oral and written communication skills
  • Proficient computing skills
  • Innate desire to achieve success and a work ethic to match
  • Ability to critically think and problem solve without direction
  • High level of integrity

Physical Requirements:

Work may require prolonged sitting/standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing. Requires close vision with the ability to see color and adjust focus. Requires lifting up to 50 pounds occasionally.

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Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

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