IT System Support Analyst

PharmaCann
Schaumburg, IL
$57k - $73k

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Job Description

Join the movement!

Pharmacann Inc., one of the nation's leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?

We're grounded and growing. Based in Chicago, PharmaCann Inc. operates across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.

The successful System Support Analyst 1 will be responsible for functionality and maintenance, upgrades, installs

and monitoring of software, hardware, and overall system functional specifications. This position will be

responsible to review, analyze and evaluate user needs to create systems solutions that support overall business

strategies. The candidate will be involved in data management, backup and recovery, and will function as a liaison

between the IT Support team and end-users, and have both business and technical expertise.

Duties and responsibilities or (Essential Functions)

  • Install operating system software, patches and upgrades
  • To update and document client issues
  • To perform analysis and determine client problems, and document these issues
  • Create and maintain documentation of configurations and processes
  • Perform system backups and recovery
  • To perform a cause analysis either on-site or at a client location.
  • Maintain an inventory of installed software
  • Manage policy and procedure for upgrades
  • Respond to after-hours system alerts, troubleshooting and resolution
  • Analyze performance, identify areas of concern and implement action plans
  • Manage the process of creation, modification and termination of user accounts
  • To assist customers for the purpose of improving processes related to system issues
  • To maintain error logs in coordination with the IT Support team, and to maintain resolution reports
  • Monitor and update malware prevention systems
  • Set up end user hardware and software
  • Analyze and resolve end user requests
  • Document system requirements, analyze end user support patterns, defines scopes and objectives, and

assists in creation of system specifications to provide end user training and support documentation

  • Projects a positive image of the organization to employees, customers, industry, and community
  • Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key

objectives

Qualifications

  • Bachelor's degree in Information Technology or related field, will consider equivalent experience
  • Three years' experience in IT systems

Proficient installing and configuring:

  • Microsoft Office Suite
  • Microsoft and Apple Operating Systems

Preferred Qualifications

  • Excellent customer service skills
  • Ability to work well with others
  • Excellent verbal and written communication skills
  • Experience in G-Suite / Google Cloud Administration
  • In depth knowledge of Windows 10, Cisco WebEX, Mac OS, Microsoft Office 365

Working conditions

  • Must be willing to work onsite.
    • Ability to travel up to 4 hours to support locations in the terrority
    • Ability to travel more than 4 hours to support locations outside of the terrority
    • Ability to travel to other states as necessary
    • Ability to pass state and federal background checks

Physical requirements

Lift up to 50 pounds