Implementation Analyst

Leaf Trade
Chicago, IL
$63k - $88k

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Job Description

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Full Job Description

Leaf Trade is the leading B2B marketplace between licensed wholesalers of cannabis products and dispensaries in the highly regulated cannabis markets. Leaf Trade’s suite of software features streamline order management and fulfillment by providing a CRM, essential integrations, and other enterprise tools that save time and help grow cannabis businesses.

Our customers range from single-state businesses that are just getting started, to the majority of the largest, enterprise-level, often publicly traded multi-state operators (MSO) that trust Leaf Trade as the defining standard of cannabis supply chain technology. Check out this feature in Forbes to learn more.

The Role

Within the B2B cannabis space, there are a lot of nuances in terms of how a seller manages their facility, product catalog and fulfillment operations. Each state has different requirements and tools that can be customized to each grower/processor. Our platform has robust configuration capabilities that enables a seller to be onboarded on our platform more seamlessly.

As an Implementation Analyst, you will work cross-functionally with Sales, Customer Success and our sellers to drive onboarding and expansion of sellers on our platform. You will be able to apply your creativity, technical and analytical skills to a rapidly growing and evolving industry.

In sight of that, you will have three primary goals:

1. Analyze requirements and operational workflows and leverage the existing platform capabilities to onboard a new seller

2. Identify and scope new requirements during the pre-sale and sales process

3. Reduce the time taken during the onboarding process and help solution sell through product knowledge

Responsibilities:

Demo Leaf Trade’s platform during discovery discussions with C-suite prospects and facility managers alike

Gather requirements during discovery discussions and document the implementation plan for a seller

Troubleshoot and document issues and identify and implement solutions as needed

Collaborate with the Product Management team to convey and define customer requests for new platform features

Partner with Sales and Account Management teams to support sales activities where implementation expertise is a focus, and to ensure customer objectives and requirements are conveyed throughout the organization during implementation projects

High level of professional consultation

Analyze current process and workflows and map future process to Leaf Trade technology solutions

Serve as product specialist - highly knowledgeable about Leaf Trade platform with the ability to demonstrate, consult, configure, test, train and deploy solutions

Requirements:

5+ years experience supporting clients through the software implementation lifecycle

Bachelor’s Degree preferred

Ability to analyze data using SQL queries, Excel

Ability to work with APIs

Project Management background with proven success at driving customers to on-time and successful implementations

Experience building process and programs that benefit customer outcomes

Comfort leading customer engagements that may contain both technical and non-technical work streams

Excellent communication skills, both with customers and within an organization

Ability to resolve issues and risks in a cross functional and collaborative way

Benefits:

Competitive salary and meaningful equity

Fast growth environment with potential for quick upward mobility

Vibrant company culture within a casual environment

Health insurance & benefits

401K

Paid parental leave

Generous PTO

Hybrid and flexible remote work schedule

Leaf Trade is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Leaf Trade focuses on E-Commerce, B2B, Startups, Technology, and Wholesale. Their company has offices in Chicago. They have a growing team that's +50 employees. To date, Leaf Trade has raised $22.5 million in funding; their latest round was closed in March 2022.

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