Endpoint Administrator

Job Description

Posted on: 
April 13, 2022

Endpoint Administrator - New York, NY

About Tilray

Tilray is a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is changing people's lives for the better – one person at a time – by inspiring and empowering the worldwide community to live their very best life by providing them with products that meet the needs of their mind, body, and soul and invoke a sense of wellbeing. Tilray’s mission is to be the trusted partner for its patients and consumers by providing them with a cultivated experience and health and wellbeing through high-quality, differentiated brands and innovative products. A pioneer in cannabis research, cultivation, and distribution, Tilray’s unprecedented production platform supports over 20 brands in over 20 countries, including comprehensive cannabis offerings, hemp-based foods, and alcoholic beverages.

Looking to develop your career at the forefront of a rapidly expanding industry?

Job Summary:

We are seeking an experienced Endpoint Administrator to administer a cross-platform enterprise endpoint environment. This IT professional will be responsible for managing endpoint patching, software delivery methods, endpoint configuration management, facilitating security and compliance remediation activities, and resolve complex support issues related to various endpoint platforms. Some off-hour support in response to critical issues may be required. The goal of this position is to maintain a secure, resilient, and consistent endpoint environment which provides a productive and positive experience for Tilray employees.

This position is located within a corporate headquarters office and requires a high level of competency in supporting the executive staff onsite. Other onsite activities may include IT inventory management and remediation of local conference room issues.


  • Provide technical expertise on developing and maintaining endpoint environments (Windows, macOS, iOS)
  • Deploy and/or manage enterprise management tools and support solutions (Intune, Jamf, TeamViewer, etc.)
  • Perform and monitor all endpoint patching activities for workstations, mobile devices, and other managed endpoint platforms
  • Design, integration test, deploy, and remediate endpoint software and configuration ensuring that endpoints remain successfully managed
  • Respond to endpoint security events and identified vulnerabilities
  • Address complex endpoint IT issues escalated by support teams
  • Adherence to enterprise Change Management policies and procedures
  • Participate in knowledge management and the creation of knowledge base articles
  • Perform white-glove technical support services for local executive staff


  • College Diploma/University Degree in related field
  • 5+ years’ experience in an IT Support setting and 3+ years in system/endpoint administration
  • Experience in Intune, macOS, iOS, and Azure AD administration (JAMF and Kandji a plus)
  • Experience in supporting executive staff
  • Organizational, verbal, and written communication skills with an attention to detail
  • Previous experience in an ITIL Environment
  • Strong knowledge of best practices related to modern management of endpoint solutions (Related certifications a plus

Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). High Park does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.

When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly.

If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of High Park, please send an email inquiry to \infosec@tilray.com


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