Dreamfields Brands

Distribution Manager

Job Description

Posted on: 
May 14, 2022

Dreamfields is one of the top 5 cannabis companies in the industry through our leading #1 pre-roll brand, Jeeter. The company is very passionate about producing world class marketing, high quality, innovative products, delivering unprecedented customer experiences, having cutting-edge operations and having an amazing company culture & thriving work environment. With over 500+ employees we are proud to be one of the most loved employers in the industry.

We are looking for a rockstar distribution manager to work out of our Mendota, CA Location.

The Distribution Manager is responsible for customer service and support, management of the drivers, coordinating, planning and routing daily orders/deliveries, while abiding by all state, local and BCC compliance regulations. Distribution Managers ensure deliveries are being made efficiently and with the highest level of customer satisfaction. This position manages a team who is responsible for communicating with customers on delivery timing, preparing delivery paperwork, manifest and assisting with payment collections.

Distribution Manager must :

  • Communicate with customers before orders are scheduled to be delivered with all required information and provide delivery time window
  • Coordinate, organize, and plan daily and future deliveries and transfers
  • Booking driver accommodations for layover trips as needed
  • Analyze and report daily delivery metrics and/or sales data
  • Track product rejections and delivery reschedules
  • Ensure orders are being scheduled and properly prioritized in Leaflink
  • Work closely with Sales Team to maximize customer satisfaction
  • Ensure all orders and rejections are properly manifested in METRC
  • Manage all important documents such as invoices, cash receipts, manifests, etc.
  • Work with drivers and customers to resolve any issues
  • Identifies ways to improve the customer experience
  • Assist in the recruitment, hiring, training, and terminating processes as needed
  • Train new employees to become a valuable part of the team
  • Review employee performances and provide feedback and suggestions for improvement
  • Document and record required training documents as required
  • Perform daily activities and responsibilities required for order tracking and ensure product is tracked at all times
  • Perform other duties and projects as needed
  • Create and ensure adherence to company SOPs

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Handle customer and sales reps issues in a timely and professional manner
  • Maintain KPI's and provide other types of data reporting
  • Implement and assist with new software systems and related technology
  • Prepare, document, and maintain all delivery activity to appropriate logs
  • Review the open order reports on a daily basis
  • Abide by all Company operating polices

Requirements:

  • Successful track record in Customer Service Management role, supervising a team
  • Demonstrable ability to lead and manage staff
  • Excellent analytical, problem-solving and organizational skills
  • Ability to work independently and handle multiple projects
  • Excellent communication and customer service skills
  • Experience working with ERP, WMS, and online ordering platform software
  • Experience working with Microsoft Excel
  • Make quick and effective decisions on order delivery processes and issues

PI172009609

Responsibilities

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