Cresco Labs

Director, Product Quality Assurance

Job Description

Posted on: 
Jun 23, 2022

2.1 __Quick Apply Full-time2 hours ago

Full Job Description


Recently named one of Entrepreneur magazine's Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods ("CPG") approach to cannabis, Cresco's house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy's, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside\*, Cresco's national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry's first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.


At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.


Cresco Labs is seeking a Product Quality Director to join our corporate headquarters in Chicago, IL. As the Product Quality Director, you will be responsible for overseeing innovation and product quality across the enterprise. Associated quality activities involve having overall quality accountability for all product categories through out the stage-gate process. This position reports directly into the VP of Quality. Product families include cannabis flower, cannabis oil, manufacturing infused products (lotion, capsules, vape pens/cartridges, transdermal patches), and food products (chocolate, gummies, etc). This position will be responsible for ensuring products are being produced in a manner that meets all specifications and brand consistency. You will also lead efforts to track and trend product complaints post launch and identify potential quality risks while working with operations and R&D personnel to develop improvement opportunities. The ideal candidate must demonstrate strong leadership, be a strong communicator, have a breadth of quality experience, and ability to work within a highly regulated industry.


Leads the development of brand and product quality brand standards for all product categories: flower and flower products; oils, extracts and medicinals; infused edibles and beverages

Leading product quality expert throughout the product innovation process and product commercialization including monitoring, investigations and technical CAPA in relations to quality and safety complaints of new products.

Leads the quality aspect of new products' line extensions to Cresco sites

Ensures facilities launching new products are fully equipped with all quality documentation and quality personnel are properly trained to guarantee a successful integration.

Manages new product trial assessments from a quality perspective and an active approver of all new products prior to launch.

Ensures process capability/consistency of new and existing equipment during line trials in conjunction with being able to meet product specifications.

Subject matter expert for site quality personnel in relations to new products and launches.

Assesses all new equipment and manufacturing processes for products safety and quality risks to ensure equipment is suitable for the intended process and products

Serve as an escalation point for product quality specification issues that span across multiple sites, products, etc.

Work with the Quality Leadership Team (QLT) and cross-functional team members to generate ideas for projects, process and product improvements

Provides technical support to the Quality Systems Director in the development of Food Safety and Product Quality Plans for new products – responsible for the ingredient and process risk assessments

Leads the development and maintenance of Product Quality Specifications for all product categories – partners with R&D to develop technical product parameters and ensure adherence to specified limits

Maintains and keeps all product claim certifications up-to-date i.e. Vegan, Non-GMO, etc. in partnership with R&D.

Provides recommendations for product discontinuation, SKU optimizations and product quality improvements

Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines.

30-35% to facilities and states as the need arises


Bachelors Degree (in Science, Biology, Chemistry preferred), 10+ years' experience in Quality Assurance or Quality Assurance Management

Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), supplement, cannabis (preferred). Highly desirable: FDA (FSMA/PCQI), HACCP, GFSI experience

Prior experience with product sampling, inspection procedures, customer complaints, product investigations, CAPA , adverse events, and product withdrawal/recall procedures.

Prior regulatory/compliance experience

Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies


Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions


Cresco Labs requires that all corporate employees be fully vaccinated against the COVID-19 virus on or before September 30, 2021. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. If you require a medical or religious accommodation with regard to vaccination, please let us know once you receive an offer of employment (if applicable).


Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.


Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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