Cannabis Customer Service Supervisor

Job Description

Posted on: 
August 8, 2022

Since 2015, FARM has been providing safe access to cannabis in a discreet and professional environment remaining client focused and service minded in a high volume retail setting. Budtenders at FARM interact with customers seeking information on the range of available cannabis products and are essential for the front of house (FOH) customer service team. Individuals in this position educate and train new hires ensuring that quality and efficiency standards are met for all customers.

MAIN DUTIES/RESPONSIBILITIES:

  • Supervising the Cannabis Customer Service Associates during their shift;

  • Opening, closing and cash-out duties;

  • May assist with training of new associates;

  • Ensuring an excellent customer experience;

  • Assisting and educating customers with exceptional product knowledge;

  • Ensuring adherence to store standards and regulatory requirements;

  • Implementing programs and initiatives as directed by Head Office;

  • Other duties as required.

QUALIFICATIONS AND SKILLS:

  • Strong customer service skills; 2+ years

  • Working knowledge of POS systems, Word, and Excel

  • Strong communication skills, time management, and problem-solving skills

  • Works well in a high volume retail environment

  • Able to perform independently as well as a team member

  • Strong cannabis knowledge and passion required

  • BC Selling it Right Certificate

TERMS OF EMPLOYMENT:

  • Full-time ranging from 20-40 hours weekly

  • Must be willing to sign -FARM’s terms of employment contract

  • Must be able to work a variety of night/weekend shifts when required

  • Must be willing to cover shifts in the event of sick days/ leaves of colleagues

  • Reports to: Assistant Front of House Managers and Store Manager

  • FARM adheres to BC Employment Standards law for hiring and termination

Responsibilities

Job Requirements

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